Frequently Asked Questions (FAQ) – ASLArt.com

Frequently Asked Questions (FAQ) – ASLArt.com

Effective Date: February 27, 2025

At ASLArt.com, we strive to provide the best possible shopping experience. Below are some frequently asked questions. If you need further assistance, feel free to contact us.

1. What is ASLArt.com?

ASLArt.com is an online store that offers a variety of ASL-inspired art and apparel, including T-shirts, mugs, prints, and more. Our mission is to empower the Deaf community through art and raise awareness of American Sign Language (ASL).

2. How do I place an order?

Placing an order on ASLArt.com is simple! Follow these steps:

  1. Browse our Shop page and select the products you like.
  2. Click on the product to view details and select the size or design options.
  3. Add the item to your cart.
  4. Proceed to Checkout and enter your shipping and payment details.
  5. Review your order and click Place Order.

3. Can I change or cancel my order?

Once an order is placed and sent to our production team, it cannot be changed or canceled. If you have any issues with your order, please contact us as soon as possible, and we’ll do our best to assist you.

4. How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to track your package on the carrier’s website.

5. Do you ship internationally?

No, we do not offer international shipping to several countries. 6. What is your return and refund policy?

We accept returns and exchanges only for defective or damaged items. For more details, please refer to our Refund and Returns Policy.

7. How do I contact you if I have an issue with my order?

If you have any questions or issues with your order, you can reach us at:

 

  • Address: 113 W Birch Ave, Pinedale, CA 93650
  • Alternatively, you can fill out our Contact Us form, and we will get back to you as soon as possible.

8. Can I change my shipping address after placing an order?

If you realize there’s an issue with your shipping address after placing the order, please contact us immediately. We can assist with changes if the order hasn’t been processed for shipping yet.

9. Do you offer gift cards?

Currently, we do not offer gift cards, but we are working on introducing them in the future. Please stay tuned for updates!

10. What materials are your products made from?

Our products are made from high-quality materials to ensure comfort and durability. For detailed information on the materials used for each product (e.g., fabric for T-shirts or mugs), please refer to the individual product pages.

11. Do you offer custom or personalized products?

At this time, we do not offer custom or personalized items. However, we are considering expanding our offerings in the future. Stay tuned for updates!

12. How do I learn more about ASL and the Deaf community?

We are passionate about raising awareness of American Sign Language (ASL) and the Deaf community. Feel free to visit our blog for educational articles, artist spotlights, and other resources related to ASL.

13. Do you offer discounts or promotions?

Yes, we occasionally offer promotions and discounts. To stay updated on our latest deals and offers, subscribe to our newsletter or follow us on social media!

14. How do I subscribe to your newsletter?

To receive updates about new products, promotions, and news, simply enter your email address in the subscription boxlocated at the bottom of the website. We promise not to spam you!

15. How do I become a brand ambassador or partner with you?

We are always looking to collaborate with influencers and community advocates who share our passion for ASL and the Deaf community. If you’re interested in partnering with us, please contact us with your proposal.

Contact Us

If your question isn’t answered here or you need further assistance, feel free to reach out to us directly:

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