Refund and Returns Policy for ASLArt.com
Effective Date: February 27, 2025
At ASLArt.com, we take pride in offering high-quality products. However, if you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We accept returns and exchanges only for items that are defective or damaged upon arrival. Due to the nature of our print-on-demand business, we cannot accept returns or exchanges for custom or personalized products unless they are defective or damaged.
To be eligible for a return, the product must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging (if applicable).
- You must notify us of any issues within 14 days of receiving the product.
2. How to Initiate a Return or Exchange
If you believe your product is defective or damaged, please contact us immediately by email at [Insert Contact Email]with the following information:
- Your order number
- A description of the issue or defect
- Photos of the damaged or defective product (if applicable)
Once we receive your return request and verify the issue, we will provide you with further instructions on how to return the product.
3. Refunds
If your return is accepted, we will initiate a refund to your original payment method. Please note that:
- It may take 5-10 business days for the refund to appear on your bank statement, depending on your payment provider.
- Shipping costs are non-refundable, unless the product is defective or we made an error with your order.
4. Non-Returnable Items
We do not accept returns or exchanges for the following items:
- Personalized or custom-made products unless defective or damaged.
- Products that have been used or are not in their original condition.
- Gift cards (if applicable).
5. Exchanges
If you received an item that is defective or damaged, you may be eligible for an exchange for the same product. If the item is no longer in stock or unavailable, we will issue a refund instead.
6. Shipping Costs for Returns
If the return is due to a defect, damage, or our error, we will cover the shipping costs for returning the item. Otherwise, the customer is responsible for the return shipping fees.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed and sent to our production team, we are unable to cancel or modify it.
8. Contact Us
If you have any questions about our Refund and Returns Policy, or if you wish to initiate a return or exchange, please contact us at:
Contact Us
Address: 113 W Birch Ave, Pinedale, CA 93650