At ASLArt.com, we want you to be completely satisfied with your purchase of clothing and backpack items. If for any reason you are not satisfied with your order or if there are any issues with the products received, we are here to help. Please read our Returns & Exchanges policy below to understand the guidelines and procedures for returning or exchanging clothing and backpack items.
1. Eligibility for Returns & Exchanges: To be eligible for a return or exchange, clothing and backpack items must meet the following criteria:
- The item must be unworn, unused, and in the same condition as received.
- Original tags and packaging must be intact.
- The return or exchange request must be initiated within 30 days of the delivery date.
2. Initiating a Return or Exchange: If you wish to return or exchange a clothing or backpack item, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team by visiting the Contact Us page on our website or by sending an email to email@example.com. Provide your order number and a detailed explanation of the reason for the return or exchange request.
b. Approval and Instructions: Once your return or exchange request is reviewed and approved by our team, you will receive instructions on how to proceed. This will include the return shipping address and any additional details needed.
3. Return Shipping: Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of the product. Please note that ASLArt.com is not liable for any damage or loss that occurs during the return shipping process.
4. Refunds (if applicable): Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.
5. Exchanges (if applicable): If you requested an exchange, the replacement item will be shipped to you as soon as the return is processed and approved. Any price difference between the original item and the exchange item will be charged or refunded accordingly.
6. Non-Eligible Items: For hygiene reasons, certain items, such as worn clothing, personalized items, and items without original tags, are not eligible for returns or exchanges unless there is a defect or error on our part.
7. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue promptly, either by providing a replacement or issuing a refund.
At ASLArt.com, we value your satisfaction and strive to make your shopping experience with us a pleasant one. Our Returns & Exchanges policy is designed to ensure fair and efficient processes for addressing any concerns related to clothing and backpack purchases. Should you have any further questions or need assistance, do not hesitate to contact our customer support team. Thank you for choosing ASLArt.com – we appreciate your support in celebrating ASL culture through art and design!